FOX WIFI + Bluetooth Multi-room Audio Speakers

Refund and Return Policy:

Our priority is your satisfaction with your purchase. Should you find yourself dissatisfied for any reason, please familiarize yourself with our refund and return policy outlined below:

Refund Eligibility:

We extend a 5-7 day money-back guarantee on all speaker purchases. To qualify for a refund, the item must remain unused and in its original packaging, maintaining the condition in which it was received.

Damaged or Defective Items:

Should your speaker arrive damaged or defective, promptly reach out to us with accompanying photos and/or videos depicting the issue. We'll evaluate the situation and proceed with either a replacement or refund as deemed necessary.

Missing Parts or Incorrect Orders:

In the event of missing parts or an incorrect order, please notify us along with relevant visual evidence. We'll promptly rectify the situation by sending the correct parts or arranging for a replacement.

Return Process:

To initiate a return, kindly contact our customer service team within 15 days of receiving your order. Upon approval, we'll furnish you with detailed instructions on how to proceed with the return.

Refund Processing:

Upon receipt and inspection of your returned item, we'll promptly send you an email confirming its arrival. Subsequently, we'll inform you of the approval or rejection of your refund request. If approved, the refund will be processed and credited back to your original method of payment within a timeframe determined by your payment provider's policies.

Contact Us:

For any inquiries regarding our refund and return policy, feel free to reach out to us at info@betapoint-tech.com or contact our customer care number at +91 8917674145.

Shipping Information: https://www.betapoint-tech.com/shipping-policy

Shipping Charges:

• We offer free shipping on all orders within India.

Delivery Timeframe:

• Your order will be processed and dispatched within 5-10 business days after payment confirmation.
• Please allow up to 15 working days for delivery. Delivery times may vary depending on your location.

Shipping Method:

• We use reliable courier services to ensure safe and timely delivery of your order.

Made-to-Order Process:

• Each speaker is handmade in India and crafted according to your order specifications.
• Our dedicated team ensures that every product meets our quality standards before shipment.

Order Tracking:

• Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
• You can track the status of your shipment using the provided tracking number.

International Shipping:

• We currently offer shipping within India. For international orders, please contact us for shipping rates and delivery estimates.

Customer Support:

• If you have any questions or concerns about your order, please don't hesitate to contact our customer support team at info@betapoint-tech.com.

Speaker Servicing Policy

Web Address: https://www.betapoint-tech.com/services-4

At Betapoint Technologies, we are committed to ensuring the optimal performance and longevity of your speaker. Our servicing policy outlines the terms and procedures for addressing any maintenance or repair needs that may arise.

1. Warranty Coverage:

• All speakers purchased from Betapoint Technologies come with a standard 1-year (12 months) warranty from the date of purchase, covering manufacturing defects and faulty components.
• The warranty does not cover damage resulting from misuse, accidental damage, unauthorized modifications, or normal wear and tear.

2. Servicing Process:

• If you encounter any issues with your speaker during the warranty period, please contact our customer service team immediately at +91-8917674145.
• Our team will guide you through troubleshooting steps over the phone or email or remotely to diagnose the problem.
• If the issue cannot be resolved remotely, we will provide instructions for sending the speaker to our authorized service center for inspection and repair.

3. Out-of-Warranty Servicing:

• For speakers no longer covered under warranty, we offer repair services at a reasonable cost.
• Upon contacting us with details of the issue, we will provide an estimate for the repair cost and obtain your approval before proceeding with the servicing.

4. Servicing Turnaround Time:

• We strive to minimize downtime for our customers. Once your speaker is received at our service center, we aim to complete the necessary repairs within 48 Hours.
• In cases where additional time is required due to parts availability or complexity of the repair, we will keep you informed of the progress.

5. Quality Assurance:

• All servicing and repairs are conducted by trained technicians using genuine replacement parts sourced directly from Betapoint Technologies Private Limited.
• Each serviced speaker undergoes rigorous testing to ensure it meets our quality standards before being returned to the customer.

6. Customer Communication:

• Throughout the servicing process, we maintain open communication with our customers, providing regular updates on the status of their speaker.
• Our customer service team is available to address any inquiries or concerns you may have regarding the servicing of your speaker.

7. Customer Satisfaction Guarantee:

• Our goal is to exceed your expectations with our servicing quality and customer support. If you are not completely satisfied with the outcome, please let us know, and we will make every effort to resolve the issue to your satisfaction.

8. Contact Us:

• For inquiries regarding speaker servicing or to initiate a service request, please contact our customer service team at info@betapoint-tech.com & +91 8917674145

Privacy Policy for Fox Speaker by Betapoint Technologies

Web Address: https://www.betapoint-tech.com/privacy-policy

At Betapoint Technologies, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our Fox Speaker products and services.

1. Collection of Information: We may collect personal information from you when you make a purchase, register for an account, or contact customer support. This information may include your name, email address, shipping address, payment details, and other relevant data.

2. Use of Information: We use the information collected to process your orders, provide customer support, and communicate with you about your purchases and account activities. We may also use your information to improve our products and services, personalize your experience, and send you promotional offers and updates.

3. Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use encryption technology to secure your payment information and maintain strict confidentiality protocols for handling sensitive data.

4. Third-Party Services: We may share your information with third-party service providers who assist us in conducting our business operations, such as payment processing, order fulfillment, and marketing activities. These service providers are contractually obligated to use your information only for the purposes specified by Betapoint Technologies and to maintain the confidentiality and security of your data.

5. Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements. You have the option to disable cookies in your web browser settings, although this may affect the functionality of our website.

6. Children's Privacy: Our products and services are not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children, and if we become aware that we have inadvertently collected such information, we will take steps to delete it immediately.

7. Changes to the Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time without prior notice. We encourage you to review this policy periodically to stay informed about how we are protecting your privacy.

By using Fox Speaker products and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us at privacy@betapoint-tech.com.

Last updated: 25th April, 2024

Warranty Policy for Fox Speaker

At Betapoint Technologies, we are committed to providing exceptional quality products and services. Our Fox Speaker comes with a 1-year warranty from the date of purchase. This warranty covers any defects in materials or workmanship under normal use conditions.

Please note the following terms and conditions regarding our warranty policy:

• Exclusions: The warranty does not cover damages resulting from cosmetic wear and tear, misuse, accident, or unauthorized alterations to the product.

• Consumer Responsibilities: Consumers are responsible for ensuring proper handling and usage of the product. Any damages caused by consumer-induced mistakes or mishandling are not covered under warranty.

• Water Damage: The warranty does not cover damages caused by exposure to water or other liquids. It is recommended to keep the speaker away from water sources to prevent any potential damage.

• Power Surge Protection: In the event of a power surge or electrical malfunction, the warranty does not cover damages to the speaker. It is advisable to use surge protectors or voltage stabilizers to safeguard the device against electrical fluctuations.

• Third-Party Accessories: The warranty may be voided if the speaker is used with unauthorized third-party accessories or components not recommended by Betapoint Technologies.

• Modification Restrictions: Any modifications or alterations made to the speaker by unauthorized personnel will void the warranty. Customers are advised to seek professional assistance for any repairs or modifications required.

• Software Updates: Betapoint Technologies reserves the right to release software updates for the speaker to enhance functionality and performance. Customers are encouraged to regularly update their devices to ensure optimal performance and compatibility.

• Product Inspection: Customers are requested to thoroughly inspect the product upon receipt. Any issues or defects should be reported to Betapoint Technologies immediately. Please review our entire warranty policy booklet once you receive the product.

For any inquiries or assistance regarding warranty claims or servicing, please contact our customer support team at [info@betapoint-tech/8917674145].

Betapoint Technologies reserves the right to amend or modify the warranty policy as deemed necessary.